Refund & Cancellation Policy

Last updated: August 6, 2026

Overview

We want every client relationship to be built on clarity. This policy explains how cancellations and refunds work for our consulting services. Where a signed proposal or statement of work states different terms, the signed document governs for that engagement.

Monthly Retainer Engagements

Ongoing services such as lead generation, SDR staffing and management, and digital marketing are billed as monthly retainers.

• Either party may cancel a retainer with thirty (30) days' written notice to naveen@outreachplay.com.
• Services continue, and remain billable, through the end of the notice period.
• If you have prepaid for months beyond the notice period, the unused full months are refunded.

Project Engagements

Fixed-scope projects such as website builds are billed against milestones.

• If you cancel before work begins, any advance payment is refunded in full, less payment processing charges where applicable.
• If you cancel after work has begun, fees for milestones completed or work performed to date remain payable, and any remaining prepaid balance is refunded.
• Completed and delivered milestones are non-refundable.

Strategy Calls

Introductory strategy calls are free of charge, so no refund considerations apply to them.

How to Request a Refund or Cancellation

Email naveen@outreachplay.com from your registered contact address with your company name, engagement details, and the reason for the request. We acknowledge requests within two (2) business days.

Refund Processing

Approved refunds are processed to the original payment method within seven (7) to ten (10) business days of approval. Depending on your bank or card issuer, the amount may take additional time to reflect in your account.

Non-Refundable Items

The following are not refundable: fees for services already delivered, completed project milestones, and third-party costs incurred on your behalf and with your approval, such as advertising spend, data purchases, and software licenses.

Service Issues

If you believe a deliverable does not match the agreed scope, tell us within seven (7) days of delivery. We will review it promptly and, where the concern is valid, correct the work at no additional cost. Resolving issues well matters more to us than winning policy arguments.

Contact

Questions about this policy can be sent to naveen@outreachplay.com.